What are the payment methods available?

We support the following payment options at Qlash:

How can I know if my payment was successful or fail?

You will be notified via SMS and email within 24 hours upon completion of order confirmation.

Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time).

Bank reconciliation time only affect payment method via Online Banking and will happen at around 11.30 p.m. to 1.30 a.m. depending on your bank.

Which credit cards are accepted for payment?
Qlash accepts all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected by means of industry – leading encryption standards.

Please note that additional charges may be incurred due to Foreign Exchange.

Do you keep my credit card details?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

Where can I request an official receipt?
Qlash’s official receipts are usually attached with the item in the parcel. However, in the event if you did not receive the receipt for the item, please send your request to https://qlash.co/contact-us-3/ We will assist you right away.